Meta's support chatbot was supposed to streamline help requests but instead became a direct line for hackers to seize control of accounts. Even after the company declared the vulnerability resolved, victims kept losing access, which suggests the patch was more announcement than solution.
The current response is a masterclass in corporate minimalism: Instagram is alerting users that their accounts were targeted. This positions basic notification as proactive heroism rather than the least they could do once the damage was already done.
In reality, an AI tool built to reduce support costs created new attack vectors, and the follow-up fix failed to stop the same exploit. Alerting victims now functions as damage control theater, confirming the breach after the fact instead of preventing it.
